NIGHTFALL CUSTOMER CARE
Shipping & Returns
Everything you need to know about receiving your Nightfall order and making a return.
12-Day Delivery
Your order will be delivered within 12 days.
15-Day Free Returns
Eligible items can be returned free within 15 days of delivery.
Order Tracking
Tracking information is provided when it becomes available.
SHIPPING
Shipping Information
We want getting your Nightfall order to be simple. Here's what you can expect after placing your order.
01
Order Processing
Orders are processed and prepared for shipment. Processing time is included within our 12-day delivery timeframe.
02
Delivery Within 12 Days
Nightfall orders are delivered within 12 days. Tracking information will be provided when it becomes available.
03
Order Tracking
When tracking becomes available, tracking information will be sent to the email address associated with your order.
04
Separate Packages
Orders containing multiple products may occasionally arrive in separate packages.
15-DAY FREE RETURNS
Returns Made Simple
Changed your mind? Nightfall offers free returns on eligible items within 15 days of delivery. Contact us during the 15-day return window to begin your return and receive return instructions.
15
DAYS
FREE RETURNS
Return eligible items within 15 days of delivery.
NEED HELP?
Shipping & Returns FAQ
When will my order arrive? +
Your Nightfall order will be delivered within 12 days.
How can I track my order? +
Tracking information will be sent to the email address associated with your order when it becomes available.
How long do I have to return an item? +
Eligible items may be returned free of charge within 15 days of delivery. Contact Nightfall within the 15-day return window to begin your return.
Why did I receive only part of my order? +
If you purchased multiple products, your order may arrive in separate packages.